Sustainable Management

In this fast-changing environment, customers are demanding products and services to be provided in various ways that are different from the original way.

Welcron Co., Ltd. prioritizes our customers, and has made its first step of customer centric management in order to increase customer values and customer satisfaction.

In order for our efforts towards customer satisfaction to be consistent and have a strong momentum, it is most important to introduce a new system for customer complain management, and to make it a part of our corporate culture.

CCM provides precise action standards and procedure to our employees when it comes to handling customer complaints, and by establishing an organizational culture that handles complaints voluntarily and efficiently, we are expected to secure trust from our customers and strengthen our competitiveness.

All of the employees of Welcron acknowledges CCM to be the core strategy of the company, and we promise to continue until the day of customer satisfaction and happiness.